Menu of services:

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Orientation Agenda

Job Descriptions

Job Department Manuals

Daily Trainer Checklists

Daily Quizzes

Final Test

Final Skill Out 

Opening and Closing Duties

Running Sidework

Daily Sparkle 

Agenda and execution

Agenda, execution, training documents, quizzes, tests, mock training sessions

Agenda, ice breakers, execution

Daily agenda for each department, training documents, coordinating the training team, daily quizzes, daily engagement and validating knowledge 

Organization of mock service, execution plan, on the job training, surveys and compiled feedback with corrective action plan.

Organization of mock service, execution plan, on the job training each session, surveys and compiled feedback 

Final tests provide materials that coincide with training materials to validate service knowledge. Individual skill outs are executed to challenge service abilities, conversations and processes. 

On-site support to coach and train during a shift. Coaching your team to ensure an overall excellent guest experience. 

On-site training with your team of trainers in any department. The ability to ensure the trainers are teaching and developing new staff the right way!

Let our team map out the guest experience action plan from every area of guest interaction. 

Virtual Training Session(s) focused on a specific area of opportunity. This training can be designed for a specific new menu item, restaurant department, guest experience plan or specific procedures.

Survey provided along with compiled information. One on one training sessions available to improve the areas of opportunity.

Let us send a seasoned restaurant manager into your restaurant, unannounced, as a secret diner to audit the guest experience. Our team will evaluate the level of service provided and deliver feedback on speed of service, cleanliness of restaurant, in site repair and maintenance concerns, friendliness of staff and overall guest experience. 

Raise the bar with customized training curated to focus on specific areas of opportunity found in the service audits. On shift and classroom training sessions available.