Services include

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Let L&D send a seasoned restaurant manager into your restaurant, unannounced, as a secret diner to audit the guest experience. Our team will evaluate the level of service provided and deliver feedback on speed of service, cleanliness of restaurant, in site repair and maintenance concerns, friendliness of staff and overall guest experience.  Post audit training sessions, training materials, goal setting sessions and follow up visits available. 

Want to know what your staff thinks of your management team? Want to know what the strengths and weaknesses of your managers are from the employee perspective? Let L&D provide an anonymous survey to your hourly staff. 

We recommend surveying staff bi-annually. This will give leaders the perspective of the staff when it comes to running a great shift, leading the team, guest interaction, individual leader strong suites, and areas of opportunity. L&D surveys show trends between multiple answers. Th